Staff and Student Induction
Welcome – We are glad you are here!
Welcome – we’re glad you’re here!
You have joined an organisation that believes mental health and wellbeing should be available to everyone, every single day.
At Momentum, people are at the centre of what we do – our clients, their families and communities, our partners, and each other.
This page is designed to help you find your way around Momentum. You don’t need to remember everything in it. More importantly, we want you to know where to find things, who to ask and that it is always okay to ask for help.
QUICK DETAILS
📍 112 Russell Street, Toowoomba
📞 07 4632 4688
✉ admin@momentummentalhealth.com.au
💻 Staff information: SharePoint
Welcome from the CEO
Our story began in 1996, when the organisation was established as a drop-in centre supporting adults experiencing complex mental ill-health. Since then, we have grown and evolved enormously. Today, Momentum works across the mental health continuum, supporting people from eight years of age through to older adulthood. We are a registered charity and not-for-profit organisation, which means our purpose – and the wellbeing of the communities we serve – sits at the heart of every decision we make.
Our belief is simple:
Mental Health and Wellbeing for everyone, every single day.
As a social anthropologist, I am particularly proud of the way Momentum understands mental health as something shaped not only by the individual, but by connection, belonging, family, community, opportunity and purpose. The work we do can make a very real difference in people’s lives.
But Momentum is ultimately about people.
It is about the courage of a client who walks through our door for the first time. It is about a young person beginning to imagine a different future. It is about someone finding connection through a group, developing confidence with a Wellbeing Coach, or discovering that they are capable of more than they thought.
And it is about you.
Whatever your role at Momentum, you are now part of that story. Your ideas, skills, kindness, courage and willingness to contribute all matter. We want Momentum to be a place where you can do meaningful work, continue to learn, challenge us to do things better, and know that your contribution is valued.
There will be plenty to learn as you find your way around, and nobody expects you to know everything on your first day. Ask questions. Get to know people. Be curious. Bring your ideas. And take the time to understand why we do what we do.
Most importantly, never lose sight of the people at the centre of our work.
It is our privilege to walk alongside people as they move towards full and confident mental health and wellbeing.
I am delighted that you have chosen to join us.
Welcome to Momentum. I hope you will be as proud to be part of it as I am.
Shirley-Anne Gardiner
Chief Executive Officer
Momentum Mental Health
Our Story
From Clubhouse to Momentum
Momentum Mental Health has been part of the Darling Downs community since 1996, when we began as Toowoomba Clubhouse — a drop-in centre supporting adults experiencing complex mental ill-health.
For much of our history, 112 Russell Street, Toowoomba has been our home. It is a place with a lot of history, and one that has seen Momentum grow and change alongside the community we serve.
What began as a small Clubhouse service has evolved into a contemporary mental health and wellbeing organisation supporting children, adults, families and carers across the mental health continuum.
Today, our work extends well beyond the walls of 112.
We provide individual wellbeing coaching, group-based programs, psychosocial supports, NDIS services, early intervention for children, young people and families, and pathways to clinical care. We also work across regional and rural communities, taking support closer to people wherever we can.
More than one organisation
One of the things that makes Momentum special is the breadth of support we can provide.
Depending on a person’s needs, they may connect with Momentum through:
- 1:1 Wellbeing Coaching and our extensive range of group wellbeing programs;
- the Group-Based Peer Recovery Support Program (GBPRSP), funded by the Queensland Government through Queensland Health;
- the Commonwealth Psychosocial Support Program (CPSP), funded by the Australian Government through the Darling Downs and West Moreton PHN;
- NDIS psychosocial supports for eligible clients living with disability;
- Building Momentum for Youth and Their Families/Carers, our early-intervention program for children and young people aged 8–17, funded by the Queensland Government through Youth Justice; and
- clinical psychology, provided in partnership with Mindware Psychology, giving clients access to bulk-billed psychological therapies onsite at Momentum.
Our partnership with Mindware Psychology helps bridge the gap between community-based wellbeing support and clinical mental health care. Alongside psychology services, clients can also access an onsite GP one day each week, helping us provide more connected and accessible support.
We’re part of our community
Momentum has always been about more than delivering services.
We believe strong communities are an important part of good mental health.
That’s why you’ll see Momentum out and about — at community events, schools, workplaces, expos, regional activities, professional forums and local celebrations. We create opportunities to talk about mental health, reduce stigma, build connection and help people know where they can turn when they need support.
Community engagement isn’t an extra part of our work.
It’s part of who we are.
Growing with our community
Our growth over the years reflects both the changing needs of our community and Momentum’s willingness to evolve.
We have grown considerably from our Clubhouse beginnings. Our services are broader, our reach is wider and the people who come to Momentum are more diverse than ever before.
But some things haven’t changed.
We remain a registered charity and not-for-profit organisation with people and community at the heart of what we do.
We still believe that everyone deserves the opportunity to live well.
And we still believe it is an extraordinary privilege to walk alongside people as they build connection, confidence, purpose and hope.
Our story began in 1996 — and every person who joins Momentum becomes part of what happens next.
Momentum has grown because our community has grown with us – and our story is still being written.
What We Do
Program Links
Clinical Psychology Partnership
5 Ways to Wellbeing
We have partnered with The Royal Melbourne Hospital to introduce 5 Ways to Wellbeing in our work and community.
5 Ways to Wellbeing’ introduces you to five simple and effective ways to improve your psychological and emotional health that are based on extensive international research. A healthy mind is just as important as a healthy body for your overall wellbeing. Like physical fitness, you can strengthen your psychological health in lots of small day-to-day ways. This will help you live a happier and a longer life as well as help you to cope with stress.
Discover how to make the 5 Ways part of your ways to wellbeing. Everyone can ‘try the 5’ at home, work or during study. It costs nothing and it’s easier than you think! Connect, Be Active, Keep Learning, Be Aware and Help Others.
For more on the 5 Ways to Wellbeing, check out the official 5 Ways to Wellbeing website here.
Our Values
POSITIVITY
We bring authentic optimism, hope and encouragement.
ACCOUNTABLE ACTIONS
We take ownership and get things done the right way.
CONTAGIOUS COURAGE
We are prepared to ask difficult questions, challenge respectfully and try new things.
KINDNESS
We listen, support, respect and appreciate each other.
EVIDENCE & INNOVATION
We look for better ways of doing things and use evidence to guide improvement.
DIVERSITY & INCLUSION
We meet people where they’re at and create belonging and connection.
What does this look like in real life?
Ask questions. Own mistakes. Share information. Celebrate success. Listen. Offer help. Challenge respectfully. Keep learning. Don’t walk past something that isn’t right.
Our Team Charter
Meet Momentum
Organisational Chart
The Board
Governance and organisational oversight.
CEO
Overall leadership and organisational accountability.
Corporate Services
The systems and support that keep Momentum running.
Wellbeing & Clinical Services
Our client-facing support.
Programs & Partnerships
Programs, community relationships, funding and growth.
Who Do I Talk To?
You don’t need to know our structure to know who can help.
| I need help with… | Who do I talk to? |
| Day-to-day questions about coaching | Team Leader |
| Support and guidance with my work | Team Leader |
| Workload and priorities | Team Leader |
| Leave approval | Team Leader |
| A client-related question or concern | Team Leader |
| I’m unsure what to do in a particular client situation | Team Leader |
| Day-to-day coaching practice | Team Leader |
| Payroll or pay queries | Office Manager |
| MYOB queries | Office Manager |
| HR or employment administration | Office Manager |
| Policies and procedures | Office Manager |
| Finding a policy or form | Office Manager |
| Keys or building access | Office Manager |
| Momentum vehicles / car bookings | Office Manager |
| Insurance | Office Manager |
| General office questions | Office Manager |
| Office supplies or equipment | Office Manager |
| Induction questions | Office Manager or Team Leader |
| IT or computer problems | Office Manager |
| Fundraising ideas | Fundraising & Partnerships Officer |
| Questions about an event | Fundraising & Partnerships Officer |
| Community engagement opportunities | Fundraising & Partnerships Officer |
| Partnership ideas or opportunities | Fundraising & Partnerships Officer |
| Sponsorship opportunities | Fundraising & Partnerships Officer |
| Donations or fundraising enquiries | Fundraising & Partnerships Officer |
| Questions about organisational funding | CEO |
| Funding opportunities or new funding streams | CEO |
| Strategic or organisational questions | CEO |
| An idea for Momentum or how we could do something differently | CEO / relevant Manager |
| Media or communications enquiries | Fundraising & Partnerships Officer |
| Social media or promoting something Momentum is doing | Fundraising & Partnerships Officer |
| Website updates | Fundraising & Partnerships Officer |
| Zanda questions | Team Leader |
| SharePoint questions | Office Manager |
| An incident or hazard | Office Manager or Team Leader |
| Workplace health and safety | Office manager |
| A safeguarding or child-safety concern | Team Leader / relevant Manager |
| Professional development or training | Team Leader / relevant Manager |
| EAP or confidential employee wellbeing support | EAP / Office Manager for access information |
| I have a concern about something at work | Team Leader / Office Manager / CEO, depending on the issue |
| I have a great idea and don’t know where it belongs | Start with your Team Leader |
| I have no idea who I need! | Team Leader or Office Manager — they’ll point you in the right direction |
YOUR FIRST 90 DAYS
Your Momentum journey starts here.
BEFORE DAY 1
✓ Employment paperwork
✓ Required screening
✓ Payroll and super information
✓ IT and system preparation
DAY 1
👋 Meet your team
🏠 Tour 112
💻 Set up your technology
🔥 Emergency and safety orientation
☕ Find the coffee
📖 Receive this guide
WEEK 1
Meet key people.
Understand your role and Position Description.
Learn the essential systems.
Begin mandatory training.
Understand supervision and communication arrangements.
FIRST MONTH
Settle into your role.
Meet colleagues across Momentum.
Learn how our programs fit together.
Observe/participate in relevant programs.
Discuss goals and development with your manager.
FIRST 90 DAYS
Regular check-ins.
Complete required learning.
Review your role and goals.
Discuss what’s working and what support you need.
Complete probation requirements where applicable.
💬 Staying in the loop
There is always plenty happening at Momentum.
Working at Momentum
We want Momentum to be a great place to do meaningful work.
We work hard, support each other, celebrate what goes well and recognise that looking after our own wellbeing helps us do our best work for our clients and community.
Here are some of the everyday things that will help you find your feet.
🕘 Your working hours
Your hours of work and usual working arrangements are outlined in your employment agreement.
If you’re unsure about your hours, roster, workload or day-to-day arrangements, talk to your Team Leader.
🌿 Our 9-Day Fortnight
For eligible employees, Momentum’s way of working includes a 9-day fortnight.
The idea is simple: 100% of the productivity, in 80% of the time, for 100% of the pay.
Your additional day away from work is your Wellbeing Gift Day — a paid day to spend on the things that support your personal or family wellbeing.
Eligibility and participation conditions apply, so talk to the Office Manager if you need more information.
💰 Getting paid
Momentum employees are paid fortnightly.
Your payslips are available through the MYOB Team app.
Have a question about your pay, payroll details or MYOB?
Talk to the Office Manager.
🌴 Taking leave
We want people to take their leave and have time away from work.
Leave requests are submitted through the MYOB Team app and approved by your Team Leader.
If you have a question about your leave balance, MYOB or the leave process, talk to the Office Manager.
Need the step-by-step instructions?
→ How to apply for leave in MYOB
🤒 If you’re unwell
Sometimes you simply can’t make it to work.
Follow Momentum’s current leave and notification process and let the appropriate person know as early as you reasonably can.
→ Sick leave & absence information
💬 Staying in the loop
There is always plenty happening at Momentum.
Mumbles
Mumbles is our regular staff newsletter and one of the ways we share what’s happening across Momentum — important updates, upcoming activities, successes and other things worth knowing.
Tip: Read your Mumbles!
Teams & Outlook
Microsoft Teams, Outlook and your calendar are also important ways we communicate and organise our work.
Keep an eye on them so you know what’s happening across your team and Momentum.
🤝 Supervision & support
You aren’t expected to figure everything out on your own.
Your Team Leader is your first point of contact for day-to-day questions, coaching support, workload, priorities and guidance.
Supervision and reflective practice are also important parts of working at Momentum. Use them to ask questions, think through challenges, learn and develop your practice.
And if you make a mistake? Own it, learn from it and ask for help when you need it.
That’s part of our value of Accountable Actions.
💡 Got an idea?
We want to hear it.
Momentum has grown by being prepared to try things, challenge old ways of working and look for better solutions.
Have an idea about:
Your work or client services?
→ Talk to your Team Leader
An event, fundraising idea, partnership or community opportunity?
→ Talk to the Fundraising & Partnerships Officer
Something that could improve Momentum?
→ Raise it with your Team Leader, relevant Manager or CEO
One of our values is Evidence & Innovation for a reason.
🧠 Your wellbeing matters
We work in mental health and wellbeing — and that includes our own.
We encourage you to use the 5 Ways to Wellbeing in your own life, take your breaks and leave, use your Wellbeing Gift Day for its intended purpose, participate in supervision and speak up when you need support.
🧠 Employee Assistance Program
Sometimes you may need support that sits outside your usual workplace supervision.
Momentum’s Employee Assistance Program is provided by Footsteps Community Services and offers confidential counselling and support to eligible employees and their immediate family members.
You don’t need to go through your Team Leader to seek EAP support.
→ Access Footsteps EAP at https://footstepscs.com.au/ or phone 07 3339 3084
🎓 Learning & Professional Development
- We want our people to keep learning.
- Momentum provides employees with access to the Mental Health Academy, giving you opportunities to build your knowledge and skills through ongoing professional development and mental health education.
- Professional development might also include internal learning, supervision, training, workshops and other opportunities relevant to your role.
- Talk with your Team Leader about your development goals and the learning opportunities that could support you.
- → Access the Mental Health Academy go to https://www.mentalhealthacademy.com.au/
☕ And finally…
- Ask questions.
- Get to know people outside your immediate team.
- Join in.
- Share what you know.
- Have lunch with your colleagues.
- Celebrate other people’s successes.
- And don’t worry if you don’t understand all the Momentum language straight away – that’s why we’ve included a glossary!
Nobody expects you to know everything. We do expect you to ask when you don’t know.
The Digital Toolkit
You don’t need to learn every system on Day 1.
These are the main digital tools you’ll use at Momentum, what they’re for and where to go when you need some help.
💻 Microsoft 365
Your everyday work tools
Your Momentum Microsoft 365 account gives you access to the tools you’ll use every day, including:
Outlook — email and calendar
Teams — communication, meetings and collaboration
Word, Excel & PowerPoint — everyday documents and work
SharePoint — Momentum’s shared organisational information and files
Your Momentum email and calendar are important ways we communicate, so make a habit of checking them regularly.
Need help?
→ Talk to the Office Manager
📂 SharePoint
Where Momentum’s information lives
SharePoint is our central home for organisational information and shared resources.
You’ll use it to find things such as:
- policies and procedures
- forms and templates
- organisational documents
- program and service information
- staff resources
- shared files and working documents.
A good rule: before creating something new, check whether it already exists in SharePoint.
Can’t find what you’re looking for?
→ Ask the Office Manager
📝 Zanda
Our client management system
Zanda is Momentum’s client management system.
Depending on your role, you’ll use Zanda to access and record information such as:
- client details
- case notes
- appointments and service information
- emergency contacts
- documents
- group attendance
- your client caseload.
Client information is confidential. Only access information you need for your role and always follow Momentum’s privacy, confidentiality and record-keeping requirements.
Need help using Zanda?
→ Talk to your Team Leader
https://my.zandahealth.com/Account/Login
📱 MYOB Team
Your employment information
MYOB Team is the app you’ll use for some of the practical parts of working at Momentum.
Use MYOB Team to:
🌴 Apply for leave
💰 Access your payslips
👤 Maintain relevant employee information
Your leave request will be sent to your Team Leader for approval.
Have a payroll, leave balance or MYOB question?
→ Talk to the Office Manager
Download the MYOB Team App. Guide
🛠 IT Support
When technology isn’t cooperating
Sometimes things just don’t work.
For everyday IT issues — computers, passwords, software, printers, access or other technology problems — start with the Office Manager.
Momentum also works with Bit Precision, our external IT support provider, when additional technical support is required.
Need IT help?
→ Start with the Office Manager
🎓 Mental Health Academy
Learning at your fingertips
Momentum employees have access to the Mental Health Academy for professional development and ongoing mental health education.
Use it to build your knowledge, strengthen your practice and complete learning relevant to your role.
Talk with your Team Leader about your professional development goals and relevant learning opportunities.
Access Mental Health Academy at https://www.mentalhealthacademy.com.au/
Digital Basics
A few simple habits help keep Momentum’s information safe.
🔐 Keep it secure
Never share your passwords or login details.
Lock your computer when you walk away.
Be cautious with unexpected emails, links and attachments.
👥 Protect client information
Only access client information when you have a legitimate work reason to do so.
Don’t store client information in personal accounts, devices or unauthorised locations.
📂 Put things where they belong
Use Momentum’s approved systems and file locations rather than creating your own filing system.
❓ If you’re unsure — ask
It is much easier to fix a question before information is saved or shared in the wrong place.
Office Manager
→ IT · MYOB · Microsoft 365 · SharePoint · access and general system questions
Team Leader
→ Zanda · client records · case notes · practice-related system questions
Remember
You don’t need to know where everything is. You just need to know where to start.
If you’re stuck, ask your Team Leader or Office Manager and they’ll point you in the right direction.
Finding Your Way Around
Welcome to 112
112 Russell Street has been Momentum’s Toowoomba home for many years, and you’ll quickly get to know its quirks, spaces and people.
You’ll find a mix of staff workspaces, group program areas, meeting spaces and shared facilities throughout the building.
Take some time during your first few days to explore — and don’t be afraid to ask where something is!
Your induction will include a tour of the building so you know where to find:
Reception & Kitchen
The main reception area and shared kitchen facilities.
Staff Lunch Area
A space to step away from your desk, have lunch and catch up with colleagues.
Group Program Area
One of the main spaces used for Momentum’s group activities and programs.
Staff Workspaces
Offices, Wellbeing Coach workspaces, hot desks and student placement areas.
Meeting & Private Spaces
Spaces are available when you need somewhere appropriate for a meeting or confidential conversation.
Staff & Client Toilets
Separate facilities are available within the building.
Printer & Resources
Shared printing, equipment and resources are located within the staff areas.
Emergency Exits & Safety Equipment
You’ll be shown these during your induction. Make sure you know where your nearest exit is before you need it.
Good to Know
🚗 Where do I park?
Your induction tour should include where staff can park and any areas that need to remain available for clients, visitors or neighbouring businesses.
If you’re unsure where you can park, ask the Office Manager.
🥪 Where can I eat lunch?
You’re welcome to use the staff lunch area and kitchen facilities.
We encourage you to step away from your workspace when you can — lunch is also a great opportunity to get to know people outside your immediate team.
Please help keep shared spaces clean and ready for the next person.
🤫 Where can I have a private conversation?
Confidentiality matters.
If you need to have a sensitive conversation with a client, colleague or external person, use an appropriate private space rather than an open office or shared area.
If you’re unsure which room is available or appropriate, ask your Team Leader or Office Manager.
🔑 How do I access the building?
The Office Manager will arrange the keys, access or other information you need for your role.
Please look after Momentum keys and access information carefully and don’t share them with anyone who isn’t authorised.
If a key is lost or you have an access problem, let the Office Manager know promptly.
🖨 Need something for the office?
For questions about:
Keys · Building access · Office equipment · Supplies · Vehicles · Facilities
→ Talk to the Office Manager
🚙 Need a Momentum vehicle?
Momentum vehicles are available for approved work purposes.
Before using one, make sure you understand the current booking and vehicle-use requirements.
→ Talk to the Office Manager
☕ One last thing…
Shared spaces belong to all of us.
Put things back where you found them, clean up after yourself, let someone know when supplies are running low, and if you notice something that needs fixing — don’t assume someone else has already reported it.
A little consideration goes a long way towards making 112 a great place for our clients, visitors and each other.
🌙 What if I’m last out?
If you’re the last person leaving 112 Russell Street, you’re responsible for making sure our buildings are secure.
Don’t rely on memory — use the Lock-Up Checklist every time.
Before leaving, the lock-up process includes checking:
🏠 Main Building
- A-frame signs have been brought inside
- fish tank light is off
- front doors are properly secured
- CEO office is secure, with lights and air-conditioning off and windows closed
- toilet lights are off and windows are closed and locked
- windows throughout the building are closed
- kettles and relevant appliances are off
- Smart Board and TV are off
- staff computers are shut down or locked
- fan and heater are off
- internal lights are off
- designated outside lighting remains on as required
☕ Kitchen
Check that:
- windows are closed
- dishwasher and coffee machine are off
- fridge and cold room are properly closed
- stove exhaust fan is off
- fans and air-conditioning are off
- internal lights are off
- designated veranda lighting remains on
- external doors are properly secured
- the alarm is set
🏡 Cottage
Check that:
- office and bathroom windows are closed
- air-conditioning is off
- internal lights are off
- designated outdoor lights remain on
- the alarm is set
🛠 Workshop
Check that:
- lights are off
- door is locked
- roller door is locked
🚗 Outside
Before you leave:
- check Momentum vehicles are locked
- check vehicle windows are secure.
🔐 Final check
Make sure the main building and cottage alarms are set before leaving.
For security reasons, alarm codes, key numbers and detailed security instructions are kept in the current Lock-Up Procedure rather than in this Welcome Guide.
If you’re unfamiliar with the lock-up process, ask the Office Manager to take you through it before you are responsible for closing the building on your own.
Staying Safe at Momentum
Everyone has a role in making Momentum a safe, respectful and welcoming place for our clients, visitors and each other.
You don’t need to memorise every safety procedure. You do need to know how to recognise when something isn’t right, take reasonable action and speak up early.
🛡️ Safety is everyone’s responsibility
While you’re at work, we expect you to:
- take reasonable care of your own health and safety
- consider how your actions may affect other people
- follow reasonable safety instructions and procedures
- use equipment appropriately
- report hazards, incidents, injuries and near misses
- ask when you’re unsure
- never walk past something you believe could put someone at risk.
See something? Say something.
Reporting a concern isn’t about blame. It gives us the opportunity to respond, learn and make things safer.
⚠️ Hazards, incidents & near misses
A hazard is something that has the potential to cause harm.
An incident is something that has happened and caused, or could have caused, harm.
A near miss is something that almost resulted in harm.
If you notice any of these:
1. Make the situation safe if you can do so safely.
2. Tell your Team Leader or Office Manager.
3. Follow Momentum’s current reporting process.
4. If someone has been injured or requires assistance, get help immediately.
→ Report an incident or hazard
🔥 Know what to do in an emergency
During your induction, make sure you know:
- where the emergency exits are
- where fire extinguishers and other emergency equipment are located
- where the first aid equipment and defibrillator are
- who the First Aid Officers and Fire Wardens are
- where to assemble following an evacuation
- what to do if you discover a fire or other emergency.
If an evacuation is called, follow the directions of the Fire Warden and do not re-enter the building until you are told it is safe to do so.
→ Emergency & Evacuation Procedure
🩹 First aid
First aid equipment and a defibrillator are available at Momentum.
If you or someone else needs first aid:
- seek assistance from a First Aid Officer
- call emergency services where necessary
- make sure the incident is reported afterwards.
Current First Aid Officers and emergency information should be displayed in the workplace.
🧠 Psychological safety matters too
Safety isn’t only physical.
We want Momentum to be a workplace where people can ask questions, raise concerns, admit mistakes, offer different perspectives and ask for support without fear of being dismissed or belittled.
Working in mental health can also involve difficult conversations and situations.
If something at work has affected you, don’t feel that you need to simply carry on.
Talk to your Team Leader, another appropriate manager or the Office Manager.
Confidential support is also available through our Employee Assistance Program provided by Footsteps Community Services.
→ Access Footsteps EAP
🤝 Keeping our clients safe
Our clients have the right to feel safe, respected and welcome at Momentum.
That means maintaining:
Confidentiality
Protect personal and client information.
Professional boundaries
Keep relationships safe, appropriate and professional.
Duty of care
Act when you have reasonable concerns about someone’s safety or wellbeing.
Respect
Treat every person with dignity, regardless of their circumstances, background or experiences.
Safeguarding
Know that additional responsibilities may apply when working with children, young people and people with disability.
If you are ever uncertain about a client safety, safeguarding or practice issue:
Don’t manage it alone — talk to your Team Leader.
🔐 Privacy & confidentiality
You’ll have access to information that people trust us to protect.
Only access client or organisational information when you need it for your work.
Don’t discuss confidential information where you can be overheard, and don’t store or share Momentum information using unauthorised personal accounts or systems.
If you think information has been accidentally lost, disclosed or sent to the wrong person:
Tell your Team Leader or Office Manager promptly.
Mistakes are much easier to manage when we know about them early.
→ Privacy & Confidentiality
🚗 Staying safe on the road
Some roles involve travelling between locations, visiting clients or using Momentum vehicles.
Before using a Momentum vehicle:
- make sure you’re authorised to drive it
- follow the current vehicle booking and use procedures
- complete any required checks
- drive safely and according to road rules
- report damage, incidents or concerns promptly.
Questions about Momentum vehicles?
→ Talk to the Office Manager
🏠 Working safely away from 112
Momentum’s work happens in many places — not just our main office.
You may work in community venues, regional locations, partner organisations or other environments depending on your role.
Before working somewhere unfamiliar, consider:
Where am I going?
Who knows where I am?
What risks might be present?
How will I get help if I need it?
Follow the relevant Momentum procedures and talk to your Team Leader if you have any concerns.
If something doesn’t feel right…
Trust that instinct and speak up.
You don’t need to decide whether something is officially a “WHS issue”, “client issue”, “HR issue” or “incident” before you tell someone.
START HERE
Immediate danger or emergency
→ Call 000 and follow emergency procedures.
Client or practice concern
→ Team Leader
Hazard or incident
→ Team Leader or Office Manager
Building, equipment or vehicle safety
→ Office Manager
Workplace concern affecting you
→ Team Leader, Office Manager or appropriate Manager
Confidential personal support
→ Footsteps EAP
Not sure?
→ Ask. We’ll help you work out what happens next.
Before you finish your induction…
Make sure you can answer these five questions:
1. Where is my nearest emergency exit?
2. Where do we assemble during an evacuation?
3. How do I report an incident or hazard?
4. Who do I speak to if I’m concerned about a client?
5. Where can I get support if something at work affects my wellbeing?
If you can’t answer one of them yet, ask before your induction is complete.
Momentum Mental Health 